Shipping policy

Last updated: 11 September 2026

Delivery destinations and cost

Delivery to Austria is free, with no minimum order value. The destinations currently available for your order and the final delivery charge are shown at checkout before you place your order.

Dispatch and delivery times

Orders are fulfilled by our partner suppliers from European warehouses. The general estimated delivery window is 4–10 business days, including processing. Where a product page states a different delivery time, that product-specific estimate applies. Weekends and public holidays are not business days.

Items from different suppliers may arrive in separate parcels and on different days. Tracking information is provided when available after dispatch. If your order is delayed or tracking is missing, contact us with your order number.

Prices and charges

The total price and any applicable taxes and delivery charges are displayed before you place your order. For goods dispatched from within the EU to Austria, no import customs duties apply.

Delivery responsibility

For consumer orders, we remain responsible for loss or damage until you or a person you nominate, other than the carrier, receive the goods. The statutory exception may apply if you independently choose a carrier that we did not offer. Contact us about a missing or damaged delivery so we can investigate and arrange the appropriate remedy. Your statutory rights remain unaffected.

Returns and withdrawal

Our refund policy explains your 14-day statutory withdrawal right and your rights if goods are faulty or not as described. You can exercise your withdrawal right without giving a reason. Notify us within 14 days after receiving the goods and return them within 14 days after notifying us.

You pay the direct return shipping cost for a change-of-mind withdrawal. We cover the necessary return or replacement costs for goods that arrive damaged, are faulty, incorrect or not as described.

For statutory withdrawal, we reimburse payments, including the cost of the least expensive standard delivery option, within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier.

Damaged, faulty or incorrect goods

Please contact us as soon as reasonably possible with your order number and, where helpful, photos. There is no blanket seven-day deadline that removes your statutory rights. The 14-day withdrawal period does not limit your statutory rights relating to faulty or non-conforming goods.

Contact

Nestling
Email: info@babykidsshop.eu
Address: Varna (Black Sea), Bulgaria