Refund policy
Last updated: 11 September 2026
Overview
At Nestling, we want you to shop with confidence. This policy explains your statutory right to withdraw, how to return an item, who pays return postage, and what happens if an item arrives damaged or is faulty.
Your 14-day right to withdraw
If you are a consumer in the European Union, you may withdraw from your purchase without giving a reason within 14 days after you, or a third party nominated by you, receive the goods. For split deliveries, the period begins when the final item is received.
To exercise this right, send us a clear statement within the 14-day period by email at info@babykidsshop.eu or through our withdrawal page. You must then send the goods back within 14 days after notifying us.
Return condition
Please return products unused, undamaged and, where reasonably possible, with their original labels and packaging. You may inspect the goods as you would in a shop; you may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Exceptions
The statutory right to withdraw does not apply where an EU-law exception applies, including:
- goods made to your specifications or clearly personalised;
- sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed after delivery.
If an excluded item arrives damaged, faulty, misprinted, incorrect or not as described, your statutory rights still apply.
How to start a return
- Email info@babykidsshop.eu.
- Include your order number and the item or items you wish to return.
- You may give a reason, but you do not have to when exercising the 14-day right to withdraw.
We reply within 1–2 business days with the correct return address and instructions. Please wait for these instructions so the parcel reaches the correct EU warehouse.
Return shipping costs
If you withdraw or return an item because you changed your mind, you pay the direct cost of return shipping.
Nestling covers the necessary return or replacement costs if an item arrives damaged during delivery, is faulty, is incorrect or is not as described. Contact us so we can provide a prepaid label or arrange an appropriate return method.
Exchanges
Exchanges are processed as returns: return the original item and place a new order for the replacement.
Refunds
When you exercise the statutory 14-day right to withdraw, we reimburse payments received from you, including the cost of our least expensive standard delivery option, within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever happens first.
Refunds are issued to the original payment method. Your bank's processing time may vary.
Faulty goods and statutory guarantee
Independently of the right to withdraw, EU consumers have a statutory legal guarantee for goods that are faulty or not as described. These rights are not limited by the 14-day withdrawal period.
Contact us at info@babykidsshop.eu with your order number and, where helpful, photos. We will arrange the legally appropriate repair, replacement, price reduction or refund at no cost to you.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us as soon as reasonably possible at info@babykidsshop.eu. Include your order number and photos. We will resolve the issue promptly at no cost to you. Your statutory rights remain unaffected.
Contact
Nestling
Email: info@babykidsshop.eu
WhatsApp: Chat on WhatsApp
Address: Varna (Black Sea), Bulgaria